hbje Privacy Policy — Your Information Is Safe With Us

01

Introduction and Scope

hbje ("we", "our") is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains what information we collect, how we use it, and how we keep it secure when you visit our website https://hbje.cam or create an hbje account.

By using our platform, you will be considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our platform and contact us.

This policy should be read alongside our Terms and Conditions and Responsible Gaming policy.

02

Information We Collect

We collect various types of information to register users and provide services on the hbje platform. The details of that information are described in the sections below.

2.1 Personally Identifiable Information

When creating or verifying an account, we may collect the following information:

• Full name and date of birth
• Email address
• National ID card or passport number (for identity verification)
• Current address
• Mobile number (for transaction verification)

2.2 Financial Information

We collect your payment-related information to process deposits and withdrawals. This includes information relating to your bKash, Nagad, Rocket or Upay account. We never store your full PIN or password — only the information necessary to complete a transaction is used.

2.3 Technical and Usage Information

When you use our platform, the following information may be collected automatically:

• IP address and device information
• Browser type and version
• Date and time of your access to the platform
• Gaming activity and transaction history
• Information obtained from cookies and similar tracking technologies

2.4 Communication Information

If you contact us via live chat or email, the content of that communication and related information may be stored in our system. This helps us improve the quality of our customer service.

03

Purpose of Using Information

hbje uses your information only for legitimate and relevant purposes. The main purposes for which we use information are as follows:

3.1 Account Management and Service Delivery

Personal information is used to create, verify and manage your account. This information is essential for processing deposits and withdrawals, ensuring gaming services, and maintaining records of your transactions.

3.2 Security and Fraud Prevention

We analyse technical information to maintain platform security and to detect any irregular or suspicious activity. Your information is kept secure through SSL encryption and other security measures.

3.3 Legal Compliance

We may store and use necessary information to comply with applicable laws and regulations, and to respond to legitimate requests from government or regulatory authorities.

3.4 Customer Service Improvement

We analyse usage information to improve your experience, resolve issues, and continuously improve the services of the hbje platform.

3.5 Communication and Notifications

Your contact information may be used to send important account-related information, transaction confirmations, and relevant promotional notifications. You may opt out of promotional notifications at any time.

04

Sharing Information with Third Parties

hbje does not sell, rent or disclose your personal information to third parties without authorisation. However, information may be shared in the following limited circumstances:

• Payment Processors: Information necessary to complete transactions is shared with payment services such as bKash, Nagad, Rocket and Upay.
• Technology and Security Partners: Limited information may be provided to trusted technology partners for the technical operation of the platform, but only under contractual confidentiality terms.
• Legal Obligations: Information may be disclosed in response to a court order or valid government directive.
• Responsible Gaming: Information may be shared where applicable with specialised organisations for the prevention of problem gambling.

When sharing information in the above circumstances, we ensure that the relevant party maintains appropriate privacy and security standards.

05

Cookies and Tracking Technologies

The hbje website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the functionality of the platform.

5.1 Essential Cookies

These cookies are essential for the basic operation of the platform. They are used to maintain login sessions, security verification, and payment processing. They cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your preferences and settings, such as language selection and gaming preferences. This makes each of your visits more convenient.

5.3 Analytics Cookies

Analytics cookies may be used to improve platform services and to understand user behaviour. This information is analysed in aggregate and no individual is directly identified.

You can control or reject non-essential cookies through your browser settings. Please note, however, that disabling cookies may limit some functionality of the platform.

06

Data Security Measures

hbje follows the highest industry standards to protect your personal information. The main components of our security measures are as follows:

• SSL Encryption: SSL/TLS encryption is used for every transfer of data between the website and server, protecting your information from interception.
• Data Encryption: Stored sensitive information is protected by strong encryption algorithms.
• Access Controls: Only authorised staff have access to necessary information, and all access is logged.
• Regular Security Testing: Regular security audits are conducted to identify and address potential vulnerabilities.
• Firewall and Intrusion Detection: Modern technology is used to prevent cyber attacks and unauthorised access.

That said, it is never possible to make transmission of information over the internet completely secure. We are committed to ensuring the highest level of protection, but complete security cannot be guaranteed. You are responsible for keeping your account password confidential.

07

Data Retention Period

hbje retains your personal information only for as long as necessary. The general policy is as follows:

• Active Account Information: Retained for as long as your account is active and thereafter in accordance with applicable legal requirements.
• Financial Transaction Records: Retained for the period specified under financial regulations.
• Customer Service Communications: Retained for the period necessary for service improvement and dispute resolution.
• Inactive Accounts: Information from long-inactive accounts may be deleted after legal requirements have been met.

Even after you close your account, some information may be retained for a specified period to meet financial regulatory obligations.

08

Your Rights and Controls

As a user of the hbje platform, you have the following rights regarding your personal information:

8.1 Right to Access Information

You have the right to know what information we hold about you. If you contact us, we will provide you with a copy of the stored information.

8.2 Right to Correct Information

If there is any inaccuracy or incompleteness in your information, you have the right to have it corrected. Please contact us via live chat or email.

8.3 Right to Delete Information

In certain circumstances, you have the right to request that your information be deleted. However, some information may need to be retained for legal obligations or legitimate business purposes.

8.4 Right to Opt Out of Promotional Communications

You may stop receiving our promotional emails or notifications at any time. Please contact us via live chat or email us at [email protected] regarding this.

8.5 Right to Lodge a Complaint

If you have any privacy-related concerns or complaints, please contact us directly. We will take every concern seriously and will try to resolve it as quickly as possible.

09

Protection of Minors

hbje strictly provides services to users aged 21 and above. We do not knowingly collect, store or use the personal information of anyone under the age of 21.

Your age is verified at the time of registration. If we become aware that a minor has registered on our platform, that account will be closed immediately and the associated information will be deleted.

If you believe a minor is using our platform, please notify us immediately at [email protected].

10

Changes to the Privacy Policy

hbje reserves the right to update or change this privacy policy at any time. If there are any significant changes, we will notify you in the following ways:

• By updating the "Last Updated" date at the top of this page
• By displaying a clear notice on the platform
• By sending a notification to your registered email address (for important changes)

If you continue to use the platform after a policy change, you will be considered to have agreed to the revised policy. We therefore recommend visiting this page regularly.

11

Contact and Complaints

If you have any questions, concerns or complaints about this privacy policy, please contact us. Our team is always committed to protecting your privacy and we will try to respond as quickly as possible.

You may also find answers to common privacy-related questions on our FAQ page. We also recommend reading our Responsible Gaming policy.