🛡 Safe Gaming Policy

Play responsibly,
let the fun stay within limits

Playing at hbje is about enjoyment — not worry. We want you to stay in control at all times. Keep your gaming experience safe through deposit limits, self-exclusion, and time controls.

RESPONSIBLE GAMING

What is Responsible Gaming?

Responsible gaming means staying aware of your own limits and enjoying gaming as a healthy form of entertainment. hbje is committed to ensuring a safe environment for players in Bangladesh. We believe gaming is truly enjoyable only when it is a source of fun and not a cause of financial or mental stress.

Our platform has various protective tools that help you manage your time, money, and energy properly. Following responsible gaming principles is not only important for your own wellbeing but also for the wellbeing of your family and loved ones.

PROTECTION TOOLS

Your Protection Tools

hbje provides these special features to keep you safe.

Set Deposit Limits

Set a maximum daily, weekly, or monthly deposit limit. This helps you stay within your own budget and reduces the risk of overspending.

Time Control Feature

Set a limit on how long you play each day. When the set time is up, the system will alert you and end the session if needed.

Self-Exclusion

Close your account for a specific period or permanently when needed. When this feature is active, no login or deposit will be possible.

Review Play History

Regularly review your gaming history, deposit amounts, and session durations. Making informed decisions helps you build healthy habits.

24/7 Support

If you have any concerns about gaming, contact our Bengali live chat support. Our trained team is by your side at all times.

Reality Check

A reminder will appear on screen at regular intervals — showing how long you have been playing and how much you have spent. This helps bring you back to reality.

21+
AGE RESTRICTION

For ages 21 and above only

To open an account and play at hbje, you must be at least 21 years old. Gambling by minors is legally prohibited in Bangladesh and a direct violation of our policy. We verify every account through age verification. If someone you know is trying to play while underage, notify our support team immediately.

WARNING SIGNS

Recognize the Warning Signs

If any of the following signs apply to you, it is time to take responsible gaming steps.

Spending Beyond Budget

You are spending more money on gaming than your set budget and borrowing to cover the shortfall.

Chasing Losses

You are placing larger bets to recover lost money and the cycle keeps repeating.

Neglecting Family and Work

Important responsibilities to family, friends, or the workplace are being neglected because of gaming.

Tendency to Hide

You are hiding from your family how long or how much money you are spending on gaming.

Mental Stress and Restlessness

When you are not playing, you feel irritable, anxious, or restless — this is a sign of dependency.

Impact on Sleep and Health

Staying up late to play or excessive gaming is harming your physical and mental health.

HOW TO USE

How to Use the Protection Tools

After logging in, activate the following features from your account settings.

01

Set Deposit Limits

Go to account settings and select the "Deposit Limit" option. Daily, weekly, or monthly limits can be set separately. Reducing a limit takes effect immediately; increasing one requires additional verification.

02

Time-Out

Take a temporary break for 1 day to 6 weeks. During this time you will not be able to log in and no promotional communications will be sent to you.

03

Set Self-Exclusion

For long-term self-exclusion, deactivate your account for 6 months, 1 year, or permanently. A permanent exclusion cannot be reversed.

04

Contact the Support Team

Let our team know via 24/7 live chat for assistance with any protective measures. We are always by your side.

HEALTHY HABITS

Habits for Healthy Gaming

Responsible gaming starts with the right mindset. Building the habits below will keep gaming a source of enjoyment at all times.

Remember — gambling is never a source of income. It is a form of entertainment, so enjoy it as such. If you have financial needs or stress, talk to someone you trust rather than turning to gaming.

  • Set a fixed budget before you play and stop when that amount is lost — no extra deposits.
  • Set a time limit for playing in advance. Set an alarm and stop when the time is up.
  • Do not play when you are angry, upset, or under stress — it is hard to make good decisions in that state.
  • Avoid playing if you are under the influence of alcohol or anything else.
  • Do not increase your play on the idea that you will "win back" lost money — every game is independent.
  • Spend regular time with family and friends. A healthy social life keeps gaming in balance.
  • Enjoy the pleasure of winning, but do not base your next plans on winning.
  • Regularly ask yourself — is playing still enjoyable? If not, take a break.
SUPPORT

Contact Us If You Need Help

If you feel gaming is affecting your life, talk to our support team. We do not judge — we only help. Our 24/7 Bengali live chat service is available at all times.

24/7 Live Chat
FAQ

Questions and Answers About Responsible Gaming

After logging in, find the "Responsible Gaming" section in your account settings. From there you can set daily, weekly, or monthly deposit limits separately. If you need any assistance, contact our 24/7 live chat.

Yes. Any funds remaining in your account after activating self-exclusion can be withdrawn. The minimum withdrawal amount is ৳800 and the process is usually completed within 5-30 minutes. Contact live chat for assistance.

A time-out is a temporary measure — your account is paused for 1 day to 6 weeks. Access returns automatically once the set period ends. Self-exclusion is long-term — 6 months, 1 year, or permanently. A permanent self-exclusion cannot be reversed.

No. To open an account and play any game at hbje, you must be at least 21 years old. Accounts for minors are not permitted. Age verification is an essential part of our site.

First contact our 24/7 live chat support — our team provides assistance in Bengali. You can also send an email to [email protected]. For serious issues, you should seek help from a mental health professional or family support.

As part of our responsible gaming policy, reducing a deposit limit takes effect immediately. However, a specific waiting period is required to process a request to increase the limit — this is kept intentionally so you can reconsider your decision.
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